SHIPPING & RETURNS
You can cancel your contract within two weeks without giving reasons in writing (eg letter, e-mail) or by returning the goods. The period begins at the earliest with receipt of the goods and not before receipt of this instruction. The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period. The revocation by returning the goods is to be sent to:
The revocation can be made by e-mail to info@sirisana.com or by letter to:
Consequences of revocation
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the received performance and benefits (e.g. benefits of use), or are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value.
Goods that can be sent by parcel are to be returned at our risk. You shall bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation.
Otherwise, the return is free of charge for you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt.
Exclusion of the right of revocation
The right of withdrawal does not apply to contracts for the delivery of goods that are made to customer specifications or clearly tailored to personal needs.